Who We Are

OFFICERS

  • Manu K. Vora, Ph.D., MBA

    Chairman and President, Naperville, Illinois, USA

  • Ashish Vora

    Technical Advisor, Chicago, USA

Our Motto

  • BOARD OF ADVISORS

  • Prof. Anil Kumar Agrawal, Ph.D.

    Head, Mechanical Engineering Department, Indian Institute of Technology (BHU), Varanasi, India

  • Vijay K. Batra, Ph.D.

    Former Associate Director, Proctor & Gamble, Cincinnati, Ohio, USA

  • John P. Delatore

    Former Director, AT&T Bell Laboratories, Fort Lauderdale, Florida, USA

  • Ronald G. Kingen

    President, CVI Group, LLC, Racine, Wisconsin, USA

  • Prof. Paul Prabhaker, Ph.D., MBA

    Associate Vice President, Northern Illinois University, DeKalb, Illinois, USA

  • Debashis Sarkar

    Founder and Partner, Proliferator Advisory & Consulting, Mumbai, India

  • Bernard F. Sergesketter

    Chairman, Sergesketter & Associates, Inc., Winnetka, Illinois, USA

  • Nila M. Vora, M.D.

    Assistant Professor, Loyola University Medical Center, Burr Ridge, Illinois, USA

What We Are

Vision

A global leader in creating Customer Delight, Employee Satisfaction, Process Excellence, and Enhanced Operational Performance.

Mission

Enable organizations to achieve Business Excellence with a Clear Focus on Customers, Employees, and Processes.

Core Values
  • Customer comes first, we exist to serve our Loyal Customers.
  • People make things happen, enable them to unleash their potential.
  • Simplify processes first and then improve those simplified processes.
  • Operational Performance is an outcome of serving customers, satisfying employees, and simplifying and continuously improving processes.
  • We have a Social Responsibility to serve people in need around the globe.

What We Do

Business Excellence, Inc. is a global management consulting firm

Customer Satisfaction

Voice of the Customer (VOC) Management – needs assessment, design, development, and implementation of sound VOC processes including data collection, analysis, improvement actions, and communication strategies for developing loyal customer base.

Employee Satisfaction

Needs assessment, design, development, and implementation of effective Human Resource Management practices including employee surveys, performance appraisal practices, and employee suggestion systems leading to satisfied work force.

Employee Motivation

Requirements, design, development, and implementation of effective and efficient Recognition and Award processes resulting in engaged and energized employees.

Leadership Training

Needs assessment, design, development and delivery of Quality Management Leadership Training for various levels of leadership teams.

Process Simplification and Improvement

System-wide assessment for process simplification, design of effective metrics, and implementation of continuous process improvement strategies.

Organizational Assessment Using Quality Management Models

Use of US Baldrige Performance Excellence Award Framework and ISO 9000 Standards to assess the health of an organization including baseline, gap identification, action planning, and implementing effective and efficient processes to reach new levels of organizational performance.

Sustainable Change Management

Organizational assessment, design, development, and implementation of effective Sustainable Change Management programs for organizational growth.

Social Responsibility

Organizational assessment, design, development, and implementation of effective Social Responsibility programs.

Diversity Management

Organizational assessment, design, development, and implementation of effective Diversity Management programs including appropriate leadership training.

Organizations Served

Consulting Service (1990-Present)

  • AT&T Easy Link Services, New Jersey – Recognition Process
  • AT&T Global Procurement Organization, North Carolina – Recognition Process (Benchmarking Support)
  • BancoEstado Microempresas S.A., Santiago, Chile - Keynote Address
  • Battelle Pacific Northwest Laboratories, Washington – Recognition Process (Benchmarking Support)
  • Cahaba GBA, LLC (BCBS of Alabama), Birmingham, AL – ISO 9001:2000 Certification Readiness
  • Circuit Systems, Inc. (CSI), Elk Grove Village – Process Improvement, HR Process, VOC Management
  • Glencoe Park District, Glencoe, IL - Leadership and Employee Engagement
  • Infogix, Inc., Naperville, IL - Employee Engagement Practices, Process Management & Improvement
  • Institute of Medical Sciences, BHU, Varanasi, UP, India - Baldrige in Healthcare Coaching
  • Midwest Express Airlines, Inc., Milwaukee, WI – Recognition Process (Benchmarking support)
  • NABTA University, UpScale, Alexandria, Egypt - Curriculum Enhancement, Training & Consulting
  • Naperville Unified School District 203, Naperville – System-wide Assessment using Baldrige, Leadership
  • Office of the Clerk of the Circuit Court of Cook County, Chicago, IL - Senior Leadership Retreat Keynote Address
  • Omzest, Zawawi Trading Company LLC, Muscat, Oman - Senior Leadership Team Training
  • Pinnacle Business Solutions, Inc. (Arkansas BCBS), Little Rock, AR – ISO 9001:2000 Certification Readiness, Employee Motivation (Recognition and Suggestion), Process Coaching
  • Mahamaya Technical University, Noida, UP, India - Baldrige in Education Coaching
  • Sears, Inc., Hoffman Estates – Recognition Process (Benchmarking Support)
  • Sergesketter & Associates, Winnetka, IL – Telecommunication Network Performance Quality Indicators
  • TriSpan Health Services, Inc. (BCBS of Mississippi), Jackson, MS – ISO 9001:2000 Certification Readiness
  • Welspun Corp Ltd., Mumbai, MH, India - Business Excellence
  • Welspun Tubular LLC, Little Rock, AR - Business Excellence

Corporate Service (1975-2000)

  • AT&T Bell Laboratories, Naperville, Illinois, & Holmdel, New Jersey:
    • Customer Technical Support
    • International Switching Systems
    • Network Performance Center
    • Network Systems
    • Quality Management Division
    • Switching Systems Business Unit
    • Systems Engineering Departments
  • Lucent Technologies, Lisle/Naperville, Illinois:
    • Customer Technical Support
    • Global Marketing Planning
    • Global Public Networks
    • Switching and Access Systems
    • Switching Solutions Group
  • Institute of Gas Technology, Chicago, Illinois:
    • Coal Gasification Pilot Plant
    • Education Division

Academic Service (1993-Present)

  • Aruna Manharlal Shah Institute of Management Studies, Ghatkopar, Mumbai, MH, India
  • ASQ India, New Delhi, NCR, India
  • ASQ Northern Illinois Quality Conference, Naperville, IL
  • American Society for Quality (ASQ India), New Delhi, CR, India
  • Avery Coonley School, Downers Grove, IL
  • AT&T Bell Laboratories, Naperville, IL
  • Arunachal University of Studies, Namsai, Arunachal Pradesh, India
  • Broom Community College, Binghamton, NY
  • Chicago State University, Chicago, IL
  • College of Business, Northern Illinois University, DeKalb, IL
  • College of Business and Graduate School of Management, Lewis University, Romeoville, IL
  • College of DuPage, Glen Ellyn, IL
  • College of Education and Health Services, Benedictine University, Lisle, IL
  • DePaul University, Chicago, IL
  • Department of Business, Elmhurst College, Elmhurst, IL
  • EGADE Zona Centro, ITESM, State of Mexico Campus, Mexico
  • FORE School of Management, New Delhi, NCR, India
  • Faculty of Management, RKDF University, Bhopal, Madhya Pradesh, India
  • Forbes School of Business, Ashford University, San Diego, CA
  • Georgetown University, Washington, DC
  • Great Lakes Institute of Management, Chennai, TN, India
  • Illinois Institute of Technology Alumni Association, Chicago, IL
  • Illinois Parks & Recreation Association, LaGrange, IL
  • Indian Institute of Information Technology, Allahabad, UP, India
  • Indian Institute of Technology (BHU), Varanasi, UP, India:
    • Institute Lecture Series
    • Leadership Excellence Series (LES)
    • Prof. N. N. Godbole Memorial Institute Lecture
    • Project Management for Organizational Excellence, a GIAN Course approved by MHRD-GOI
    • Total Quality Management (TQM) Workshop
  • Institute of Management Studies, BHU, Varanasi, UP, India
  • Institute of Medical Sciences, BHU, Varanasi, UP, India
  • Instituto para la Calidad, Pontificia Universidad Catolica del Peru, Lima, Peru
  • Keller Graduate School of Management, DeVry University, Downers Grove, IL
  • Manav Rachna Educational Institutions, Faridabad, Haryana, India
  • Ministry of Indian Railways, Munster, Indiana:
    • Diesel Locomotive Works management team from Varanasi, India
    • Integral Coach Factory management team from Chennai, India
  • National Center for Quality Management, Vikhroli, Mumbai, MH, India
  • National Management Institute, Cairo, Egypt
  • Northern China Business Delegation, Wheaton, IL
  • Ramakrishna Mission Vivekanand Mission, Vadodara, GJ, India
  • SAI International School, Bhubaneswar, OR, India
  • Seth G. S. Medical College and K.E.M. Hospital, Parel, Mumbai, MH, India
  • School of Applied Technology, Illinois Institute of Technology, Chicago and Wheaton, IL
  • School of Professional Studies, Northwestern University, Evanston, IL
  • SIES College of Arts, Science, and Commerce, Sion (West), Mumbai, MH, India
  • Stuart School of Business, Illinois Institute of Technology, Chicago
  • Tata ASQ CMQ/OE Refresher Course, Pune, India
  • Tata Network Forum, Global Webinars, India and109 locations world-wide
  • TQM International Pvt. Ltd., New Delhi, India
  • The School of Management, Northcap University, Gurgoan, HR, India
  • Western Society of Engineers, Wheaton, IL

Philanthropic Service (1970-Present)

  • Blind Foundation for India, Naperville, IL - Founder, Director, President
  • Federation of India Student Association, Chicago, IL - Treasurer
  • GOSUMEC Foundation, Naperville, IL - Honorary Executive Director
  • India Community League, Chicago, IL - Chairman
  • India Development Coalition of America - Volunteer, Speaker
  • North-South Foundation, Burr Ridge, IL - Volunteer
  • Save The Children Holiday Fund Drive, AT&T Bell Labs, Naperville, IL - Chairperson

Professional Service (1988-Present)

  • ASQ, Milwaukee, WI – 50th AQC Site Committee, Capital Campaign, Certification Board, Volunteer Recognition
  • ASQ Ahmedabad Local Member Community, Ahmedabad, GJ, India - Keynote Presentations
  • ASQ Celaya Quality Congress, Celaya, Mexico - Keynote Address
  • ASQ Chicago Section, Chicago, IL - Various Committees, Vice Chair, and Chair
  • ASQ Costa Rica Quality Congress, San Jose, Costa Rica - Technical Program Chair, Keynote Address
  • ASQ India, New Delhi, India - Advisor of Eminence, Business Excellence, Honorary Faculty - LES
  • ASQ Latin America Quality Congress, Managua, Nicaragua - Vice Chair Technical Program, Keynote Address
  • ASQ Latin America Quality Congress, Santo Domingo, Dominican Republic - Vice Chair Technical Program
  • ASQ Northern Illinois Quality Conference, Naperville, IL - Vice Chair technical Program and Recognition
  • ASQ Peru International Quality Congress, Lima, Peru - Technical Program Chair, Keynote Address
  • Asia Pacific Global Performance Excellence Award Program, APQO, Manila, Philippines - Senior Examiner
  • Community of Organizational Development in Chicagoland (CODIC), Chicago, IL - Keynote Address
  • Excellence Ireland, Dublin, Ireland - Keynote Address
  • FORE School of Management, New Delhi, NCR, India - Keynote Address
  • Illinois Team Excellence Award Program, Chicago, IL - Chief Judge, Judges’ Recruitment, Steering Committee
  • IInstitutional Advancement , Illinois Institute of Technology, Chicago, IL - Alumni Awards Process
  • Information Integrity Coalition - Secretary, Excellence in Information Integrity Awards Chair
  • Instituto Mexicano de Control de Calidad, Mexico City, Mexico - Keynote Address, Workshop Leader
  • International Indian Icon, Naperville, IL - Advisor
  • Madrid Excelente, International Congress of Excellence, Madrid, Spain - Keynote Address
  • National Quality Conclave, Quality Council of India, New Delhi, NCR, India - Keynote and Panel Address
  • Usha Kiran Eye Hospital, Mysuru, KA, India - Healthcare Excellence
  • World Conference for TQM, Sheffield, South Yorkshire, UK - Program Committee Member, Keynote Address

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  • Community Services
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