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What We Do |
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Business Excellence, Inc. is a global management consulting firm
created to provide the following services: |
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| Customer Satisfaction |
Voice of the Customer (VOC) Management -- needs assessment, design, development, and implementation of sound VOC processes including data collection, analysis, improvement actions, and communication strategies for developing a loyal customer base. |
| Employee Satisfaction |
Needs assessment, design, development, and implementation of effective Human Resource Management practices including employee value creation, employee surveys, performance appraisal practices, and employee suggestion system leading to a satisfied work force.
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| Employee Motivation |
Requirements, design, development, and implementation of effective and efficient Recognition and Award processes resulting in engaged and energized employees. |
| Process Simplification and Improvement |
System-wide assessment for process simplification, design of effective metrics, and implementation of continuous process improvement strategies. |
| Organizational Assessment Using Quality Management Models |
Use of Malcolm Baldrige National Quality Award Guidelines, ISO 9000 and QS 9000 Standards to assess the health of an organization including baseline, gap identification, action planning, and implementing effective and efficient processes to reach new levels of organizational performance excellence. |
| Leadership Training |
Needs assessment, design, development and delivery of Quality Management Leadership Training. |
| Quality Management Tools Support |
Cost of Quality, Seven Quality Control tools, Seven Quality Management tools, Balanced Scorecard, Problem Solving, and Benchmarking to learn and implement best-in-class practices. |
| Diversity Management |
Organizational assessment, design, development, and implementation of effective Diversity Management programs including appropriate leadership training. |
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Business Excellence, Inc.
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